At GOOD GRMNTS, we are committed to providing our customers with a seamless and efficient shopping experience. To ensure transparency and clarity regarding our shipping process, please review our shipping policy below:

Note: Always check the description of each product to know whether that product is Pre-Made or a Pre-Order.

1. Pre-Made Orders:

• All pre-made orders will be shipped using DHL, a trusted and reliable carrier.
• Estimated delivery time for pre-made orders is 2-5 business days, starting from the date of purchase.
• Please note that delivery times may vary based on your location and any unforeseen circumstances that may affect shipping carriers.

2. Pre-Orders (Ash V1 Zip Up Hoodie):

• Week 1: The order is placed. The order time ranges from Monday to Sunday, every Monday, inventory is ordered for the previous week.

  Week 2: Production on your order has started. fabric is being collected, materials being prepared

  Week 3: Production in process. Sewing, threading, printing, acid wash, and distressing has begun.

  Week 4: Production finished. the inventory is ready to be shipped out. The inventory is getting packed.

  Week 4/5: We receive the inventory, package your order, and ship it out

  Week 5: Your order is delivered. Waiting for you either at your front door, or in the mail box.

• We appreciate your patience and understanding as we work diligently to ensure your pre-ordered items are delivered to you promptly once they become available.

3. Order Processing:

• All pre-made orders will be processed and packaged on the next business day following your order confirmation.
• Orders are not processed or shipped on weekends or public holidays.

4. Shipping Costs:

• Shipping costs are calculated at checkout based on your order total and the chosen shipping method.
• We may offer free shipping promotions from time to time, so please keep an eye out for any ongoing promotions on our website.

5. Tracking Information:

• Once your order is shipped, you will receive a confirmation email with tracking information.
• You can use the provided tracking number to monitor the status and delivery progress of your order.

6. Shipping Restrictions:

• We currently offer shipping to the US and select international countries. Custom fees and taxes may apply to international orders.

7. Address Accuracy:

• It is the responsibility of the customer to provide accurate and complete shipping information at the time of order placement.
• GOOD GRMNTS is not responsible for any delays or issues arising from incorrect or incomplete shipping details.

It is important to notice that anything that happens to your package after it has been dropped off at USPS or UPS is not within our responsibility and not eligible for refund.